These folks are great and clearly care about their customers!
I placed a very last minute bike rental order from them one evening and they had it ready ~10mins after opening the next day. The rental bike was in fantastic shape, brakes felt perfect and easy to modulate, tires looked new, suspension was set up well for my weight, and they use ~$120 flat pedals on their rentals instead of the horrible plastic RF Chesters every other shop seems to throw on their ~$8K+ bikes.
Excellent shop and friendly team, I'll go back next time I visit Sedona!