Our Sedona Location FAQ

Looking for directions to our Sedona location? Need help picking the perfect trails for your ride? We're happy to help by phone or email. Plus, to help you out even quicker, we've gathered our commonly-asked questions and answers for you here, too:

For questions about our Bike Rentals and Reservations, please click here to see our FAQs for those services.

We call beautiful Sedona, Arizona home and our shop is located right on the main highway through town. Our address is: 1695 AZ-89A, Sedona, Arizona 86336. Click here to get directions to our shop and more info!

We are open 9:00 AM to 6:00 PM, seven days a week. We are closed on the following holidays: New Year's Day, Independence Day, Thanksgiving Day, Christmas Day.

Yes! Our cloth map is the popular choice to take out on the trails. It offers a compact and handy guide to Sedona’s trail system. Plus, once you’ve chosen your route, you can shove it in your pocket and ride on with no worries of creasing or tearing.

Our whole team rides here, too. We’ll be stoked to help pick out a route just for you or answer any questions about our trails!

We’re lucky to have fantastic ride conditions almost all year-round. Fall, Winter, and Spring are the most popular times, but many days in the Summer are not too hot for a good ride either.

Sedona's climate can be glorious year-round. However, we are in a desert climate and with that, the weather can change very quickly no matter the season!

Spring and fall are of course the most popular (and crowded) times of the year. Offering ideal, sunny weather and daily temps rarely out of the mid-60's to low 80's. It's easy to see why people flock here during these months.

However, there really is no bad time to visit Sedona! Choosing to visit in lower seasons of late summer and winter is a great way to get a deal on hotels and avoid packed trails. And you'll likely not even need a jacket during the day!

If flying to Phoenix, we recommend setting aside four hours from your expected arrival time at Phoenix-area airports to the time you start riding. If landing after 3:00 PM, schedule your rental for the next day as you may not make it in time!

Yes! We’re partnered with bikeflights.com to make sending your bike to and from Sedona a breeze. Please visit our bike shipping page here for more info.

No on the tools, but we can hook you up with a bit of lube if you need. We offer a full-service bike shop for any real repairs.

Not at this time. We offered a shuttle service in the past, but due to Covid and other factors, we no longer offer this service.

Sedona has an in-town shuttle service via Verde Shuttle. However, they cannot accommodate a large group of bikers, and do not go to many trailheads.

The good news is that Sedona is in the planning stages for city-wide shuttle service to hotels and many trailheads! You can keep up to date on this project at Sedona's city website.

The MTB Project has an extensive list of clubs and regular ride groups throughout Arizona. We encourage you to check out their full list here.

If you're not in Arizona, simply go to the link above, change the State, and you're sure to find groups near you!

Online Shopping FAQ

Have questions about our online store? A special request for a specific part, or have questions about our shipping? These are the most common questions about our online store:

Our online store is able to accept many types of payment methods, from all major credit and debit cards, to ShopPay, PayPal, pay-over-time services, and more.

We strive to continue offering the latest in mobile and quick-pay options to best serve you. 

Some discount codes require users to create an account on our site and be logged in before check out to accept the discount code. Please make sure you’re logged in before you attempt to checkout and type in the code.

If you continue to experience issues, the code is likely expired or no longer valid. Reach our to us directly if you need further assistance with a discount code or coupon.

We offer economy and expedited shipping options via FedEX and USPS. 

Orders totaling over $49 are eligible to ship for free via our economy ground shipping option.

If you're in need of something over-night, please contact us directly. We may be able to rush your order quicker than our standard expedited options. But, heads up, this service can easily cost $100+ depending on your location.

Shipping times vary depending on your selection and are shown at checkout. Even with the slowest/cheapest option, you should receive your order within 8 business days at most. 

However, as we have to mention, most couriers have had intermittent delays for some time now, and shipping around the holidays is always a fiasco, so there is always a small chance of delivery delay. 

If your package is held up with the courier, or you see confusing notes in their tracking, we encourage you to, 1) be patient as we’ve seen most orders, even when the courier reports a delay, wind up being delivered on-time or within a day of the expected delivery. And, 2) reach out to the courier service directly as our fulfillment team has no control over these types of delays.

For most orders, yes! If expedited shipping is available for your order, you will see the option during the checkout process. 

If you need your order to arrive even quicker, reach out to us directly. We may be able to overnight to you with an additional fee.

Please note, there are some items we cannot expedite! These include items that contain batteries (these are required to ship via ground), and full bikes or other oversized items that would cost an arm and a leg to expedite.

At this time, we cannot offer international shipping and do not accept credit cards from outside of the United States.

We will send you email and/or SMS updates automatically as your order moves through shipment steps. 

Once we have your order boxed up, we will send you tracking info so that you may look up delivery details with the courier.

To check the status of your order at any time, you may also log into your account here: account.thundermountainbikes.com.

Please note, if you do not have an existing account, you will need to click “Create Account”. Use the email address you provided during checkout to see your order history once your account is created. 

During business hours, we process orders very quickly. If you made a mistake on your order and need to cancel it, you will need to contact us quickly!

If your order has not yet shipped, please call us asap if you need to cancel or change your order before it ships. 

If you have already received a shipping notification of your order, then you will need to wait until your order arrives and initiate a return request once you have the package.

We do offer exchanges and instant exchanges in some cases. Please visit account.thundermountainbikes.com to check if your items are eligible for exchange and to submit your request.

Should there be an issue with the item you bought, or you no longer need your purchase, we will be happy to set up a return.

Returns or exchange requests for Used Bikes must be requested within fifteen (15) days from date of delivery. There is also a $200 restocking fee and the customer must pay for shipping the bike back to us.

Returns for all other items must be requested within sixty (60) days of the delivery date. All returned items must be received in new and unused condition, with the original tags and labels attached, and in the original packaging.  We cannot accept returns on any items that have been installed or show wear of any kind. 

Please follow the steps here to request a return.

We're sorry to hear your order arrived in less than pristine condition! We’ll make it right. Please contact us directly and let us know what’s wrong.

Although we strive for perfection, we are human and sometimes the wrong items are shipped. We apologize for the inconvenience!  Please contact us directly so we can get your order corrected as soon as possible.

While Thunder Mountain Bikes does not provide warranties on products directly, most of the brands and products we carry are covered under manufacture warranties and we can provide warranty assistance with some brands. For more info on brand warranties and how to start a claim please visit this page for details: Product Warranties

Warranty processes vary by brand. Some claims must be submitted directly to the brand/manufacture, while some we are able to handle for you as an Authorized Retailer. For more info on brand warranties and how to start a claim please visit this page for details: Product Warranties