Bike Rental Cancellation Policy

(As seen in section 1 of our Rental Waiver)

All cancellations must be in writing and sent to cancel@thundermountainbikes.com.

Cancellation Policy is as follows:

With more than 24 hours notice:

  • All reservations canceled with more than 24 hours notice will incur a 10% cancellation fee.
  • Reservation must be canceled by 9:00 AM the day before the scheduled rental.
With less than 24 hours notice:
  • Reservations canceled with less than 24 hours notice will receive no refunds whatsoever.
  • 24 hours are defined as 9:00 AM the day before the scheduled rental.
Changes/Reschedules:
  • All changes that result in a refund will incur a 10% change fee on the refunded amount.
  • There is no charge for changes that do not require a refund.

No refunds will be given if:

  • Renter returns early
  • Renter picks up late

Rental Credit:

  • The Renter may request rental credit for a later rental date at the time of cancellation or changes. Credit may be used for rental bikes only by the customer(s) listed on the reservation. There is no cancellation/change fee if the customer chooses a rental credit. Credit expires after two years.

Exclusions:

  • Extreme weather conditions as listed below:
    o   Large amounts of rainfall that make riding dangerous and could cause trail damage
    o   Snow
  • Bodily Injury (Proof required via doctor note, etc.)

It is the Renter's responsibility to ensure that rental dates are correct. You will receive your confirmation via email and text message, including a reminder email. TMB is not responsible for incorrect dates. There will be no refunds for missed reservations.