Bike Rental Cancellation Policy

(as seen in Section 1 of the Rental Agreement) 

Cancellation Policy is as follows:

All cancellations must be in writing and sent to

More than 24 hours notice: 

  • All reservations canceled with more than 24 hours notice will incur a 10% cancellation fee.
  • Reservation must be canceled by 9:00 AM the day before the scheduled rental.
Less than 24 hours notice: 
  • Reservations canceled with less than 24 hours notice will receive no refunds whatsoever.
  • 24 hours are defined as 9:00 AM the day before the scheduled rental. 


  • All changes that result in a refund will incur a 10% change fee on the refunded amount.
  • There is no charge for changes that do not require a refund. 
No refunds will be given if: 
  • Renter returns early  
  • Renter picks up late 


  • Extreme weather conditions as listed below:
  • Large amounts of rainfall that make riding dangerous and could cause trail damage
  • Accumulating snow 
  • Injury 

It is the Renter's responsibility to ensure that rental dates are correct. You will receive your confirmation via email and text message, including a reminder email. TMB is not responsible for incorrect dates. There will be no refunds given for missed reservations.